Okay so now that we have established that e-communication is hot, how do we apply that favorably in order to streamline our work but avoid becoming robotic and impersonal? Everyone likes to get immediate feedback. Customers and candidates do not want to wait for an answer. That is the plus to communicating electronically. Everyone always seems to be available. The drawback is that it can lead to some confusion and lack of clarity. The positive is that it can lead to less confusion and more clarity. Huh?
Let’s break this apart. With the steady stream of messages, especially emails, many messages are missed just because everyone is dealing with high volume or they read between the lines of what is sent. The other caveat is that you always have to be careful of what you put in writing.
Everyone is not especially talented in the written word and how you communicate is always an indication of your professionalism or lack of. Grammar, spelling, and content should always be checked for correctness. In this hurried world, which is why we are communicating in this way to begin with, some of the basic rules of written communication are often violated.